Terms and conditions

These general terms and conditions (hereinafter referred to as the "terms") govern the contractual relationship between MONKEYSTUDIOS s.r.o. (hereinafter referred to as the "provider") and the client in connection with ordering and providing creative and digital services. By submitting an order or signing an agreement, the client confirms that they have read these terms and agree to them.

Introductory provisions

The provider is a company registered in the Commercial Register of the Slovak Republic that provides services in digital design, website development, branding, and related creative activities. The client is an individual or legal entity that has entered into an agreement with the provider for the provision of services. These terms constitute an integral part of every agreement unless otherwise agreed in writing.

Subject matter of the agreement

The subject matter of the agreement is the provider's obligation to perform the agreed services for the client within the scope, at the quality level, and by the deadline specified in the quote or project agreement. The scope of services is precisely defined by a written order or signed agreement. Any expansion of the scope of services beyond the original agreement requires a written amendment and a corresponding adjustment to the fee.

• Website and e-commerce store development on the WordPress and WooCommerce platforms
• Graphic design, branding, and visual identity development
• Management and optimization of digital campaigns
• Consulting and advisory services in digital marketing
• Other creative and technical services agreed under contract

Pricing and payment terms

The fee for the services provided is established individually in the quote or agreement and is stated exclusive of VAT unless expressly stated otherwise. The provider reserves the right to require an advance payment before work begins, generally in the amount of 40 - 50% of the total agreed price. The remaining amount is due upon delivery of the work unless the parties have agreed otherwise in writing.

Invoices are due within 14 days of the issue date unless a different payment term has been agreed. In the event of late payment, the client must pay interest on the overdue amount at a rate of 0.05% of the outstanding amount for each day of delay. If payment is not made, the provider is entitled to suspend the provision of further services until the debt has been paid.

Delivery and handover of deliverables

Delivery dates are estimates and may be affected by the timeliness and completeness of the materials provided by the client. The provider will make reasonable efforts to meet the agreed schedule. The deliverable is considered handed over on the day it is made available for review or on the day it is launched, whichever occurs first. The client must review the deliverable and notify the provider in writing of any defects within 7 business days of handover.

The client's silence during the 7-business-day period is deemed acceptance of the deliverable without reservations. After acceptance or the expiration of this period, the client has no claims arising from defects, except for latent defects that could not have been identified with ordinary care.

Copyright and license

All deliverables created by the provider remain the provider's property until the agreed fee has been paid in full. Upon full payment, the client receives a non-exclusive license to use the deliverables for the agreed purpose. The provider reserves the right to feature completed work in its portfolio unless the parties have agreed otherwise.

The client is responsible for ensuring that the materials, texts, photographs, and other materials they provide to the provider do not infringe the rights of third parties. If third parties assert claims due to the client's infringement of their rights, the client must indemnify the provider and hold it harmless.

Claims and liability for defects

The client must submit a claim in writing without undue delay after discovering a defect, but no later than 6 months after handover of the work. The provider will assess the merits of the claim within 30 days. If the claim is valid, the client is entitled first and foremost to a free repair or, where appropriate, a reasonable discount on the fee. Damages are limited to the amount of the fee paid by the client for the services in question.

Final provisions

These terms are governed by the laws of the Slovak Republic. The courts of the Slovak Republic have jurisdiction over disputes between the parties. The provider reserves the right to amend these terms. Amendments take effect on the date they are published on this website unless expressly stated otherwise. Agreements entered into before the publication of the amendments are governed by the terms in effect at the time they were entered into.

If any provision of these terms is invalid or unenforceable, the remaining provisions shall remain valid and effective. These terms take effect on the date they are published. Last updated: January 2025.